According to industry data, the overall win rate for merchants in chargeback disputes is relatively low, with merchants winning just 21% of disputes on average
However, this figure can vary widely depending on the specific circumstances of the dispute
For example, merchants may have a higher chance of winning disputes related to shipping or delivery issues
where they can provide proof of delivery or tracking information to demonstrate that the goods were delivered as promised
Similarly, merchants may have a higher chance of winning disputes related to fraud or unauthorized transactions
where they can provide evidence that the transaction was legitimate and that the customer authorized the charge
On the other hand, merchants may have a lower chance of winning disputes related to product quality or customer service issues
where the customer may have a valid complaint about the product or service received